“We recognized customers needed a more robust version of our former Park-N-Page software,” said Ian Pitts, President and CEO of Syn-Apps, LLC. “Moving Park-N-Page into an appliance model provides customers greater scalability, easier maintenance, and stronger integration capabilities than our former Park-N-Page software could support. All of this ultimately culminates in a more cohesive customer experience while driving efficiencies and profitability.”Organizations that experience high call volumes often rely on technology like IVR systems to automate call routing processes that connect callers to the right department or representative. Syn-Apps’ Park-N-Page goes one step further by providing an additional notification layer to the call routing process. When employees are unable to answer incoming calls, Park-N-Page places callers on hold and into a queue in the order they were received by the IVR. Park-N-Page simultaneously broadcasts an overhead page across the facility, announcing a caller is waiting on hold. Employees can respond to the page by dialing a prefixed extension from any phone on the network to directly connect with the call waiting on hold. In addition to increasing customer awareness across a facility, Park-N-Page improves the overall call waiting experience by reducing the amount of time customers wait on-hold. It also drives down operational costs by removing the need for people to manually manage inbound calls.
Benefits of call routing and automated notifications with Park-N-Page:
Automating call routing not only increases awareness and productivity across departments by broadcasting announcements across overhead systems, but it also removes the need for someone to physically manage incoming calls. This reduces average call handling time (AHT) and ultimately improves customer service.
Park-N-Page has proven to be most effective in environments such as retail, automotive dealerships, manufacturing, hospitality, and transportation.
Visit www.syn-apps.com/products/park-n-page to learn more.
To learn more, contact Syn-Apps at 1-866-664-6071 or visit us on the web at www.syn-apps.com/products/park-n-page.
About Syn-Apps
Syn-Apps is a leader in paging and mass notification solutions designed to improve business processes, increase safety, and streamline internal and external communication. Since 2001, thousands of organizations have integrated Syn-Apps’ notification solutions with phones, paging systems, IP speakers, and hundreds of other systems and services.